The Future of BlackBerry 10 Sales Looks Hazy

Early sales figures from abroad suggest high demand for one of BlackBerry‘s two big comeback phones… in the struggling Canadian company’s strongest market. As the U.S. market remains on standby for sales and even ads, reports from both analysts and suppliers suggest sold-out new models in the United Kingdom, the first and only place the BlackBerry Z10 is available yet. “We believe Carphone Warehouse is seeing widespread sell-outs, while O2, Vodafone, Orange and EE are seeing robust demand,” Jefferies analyst Peter Misek writes. “We estimate sell-in to be at least several hundred thousand units,” he added. It’s not that these sales aren’t deserved — the gadget reviewers loved the touchscreen Z10, for the most part, and the full-keyboard Q10 model that also works with the new BlackBerry 10 OS isn’t on sale anywhere yet. But if any place would like a touchscreen BlackBerry, it would be the UK. Because the British may not have abandoned the smartphone keyboard, but they fell out of love it with a lot more slowly than Americans did  — BlackBerry held on to 12 percent of its market share there last year, compared to the 2 percent in the U.S. Unfortunately for the company formerly known as Research in Motion, the earliest signs suggest the Z10 may not change that lack of enthusiasm in the states.

RELATED: Everything You Need to Know About BlackBerry 10

The lack of stateside BlackBerry enthusiasm starts with American wireless carriers. U.S. customers can’t even buy the Z10 until sometime in March — we’ll be the last country to get it in this initial wave. The delay stems from a Federal Communications Commission approval process that will take weeks. While that might sound like a regulatory technicality, it may also reflect a lack of excitement to get the phone out there. None of the cellphone companies have started taking pre-sale orders, and all but one failed to provide an executive quote playing up the new BlackBerry, as PC Mag’s Sascha Segan pointed out. Sprint won’t even sell the Z10, opting to push out the more traditional Q10 and its signature keyboard when that phone starts to hit carriers in April. 

RELATED: Blackberry’s New OS Met With Resounding ‘Meh’

The Z10 sales delay could work in BlackBerry’s favor in one peculiar way — it should give consumers enough time to forget about the very weird, very desperate product unveiling. Still, two months is also enough time for initial hype to wear off, as other, newer phones get more and more attention — the much anticipated Samsung Galaxy SIV will supposedly come out around March as well. To keep Americans excited, BlackBerry has spent hundreds of millions on an ad campaign in the U.S., reports The Wall Street Journal. But the company’s new Super Bowl ad, which focused on all the things the new BlackBerry can’t do, has techies baffled:

RELATED: Look How Desperate the BlackBerry 10 Unveiling Event Actually Was

RELATED: RIM Says Sorry to Customers with Free Apps

“It’s just hard to see how you can introduce a new product without covering a single feature,” wrote The Verge’s T.C. Sotteck of the new spot. Lucky for BlackBerry, the ad was a one-time Super Sunday move. Its “Keep Moving” campaign, which focuses on what the phone can do, will debut today. The 60-second preview sampled over at The Verge sounds like it does a better job selling Z10′s features. “[The ad] featured a side-scrolling view of people moving through different variations on work and play: a nod to the company’s enterprise-focused heritage,” Sottech writes.

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Can a Robot Clean Your Windows Better Than You Can?

Home robots like the Roomba and the Neato have legions of fans, myself included. They truly make vacuuming a snap. So could a window-washing robot that costs $ 300 do the same – and is it worth the money? The Winbot is coming to market this spring; to find out if it’s worth your hard-earned dollars, I test it out.

How It Works
The Winbot uses suction (in fact, it sounds like a powerful vacuum) to hold itself onto your windows. You plug it in and give it a base charge, but in addition, you run it plugged in to a socket. The internal battery is only there in case the power goes out – so it won’t lose suction while an alarm alerts you to the power outage.

There is a cleaning pad on the front, a squeegee in the center, and a drying pad on the back. You spray cleaning fluid on the front pad; they provide their own brand and strongly advise it over traditional cleaning fluids, which may have ammonia and which they say could damage the Winbot. Once the pads are dirty, you remove them (they affix with Velcro) and toss them in the washing machine.

The Winbot glides along the window, and when it bumps the frame, it turns itself around and edges up the window to eventually go back in the other direction, systematically cleaning in a series of horizontal lines. The higher end model also works on frameless surfaces like mirrors.

[Related: Stupid or Genius: Ten Craziest New Gadgets]

But How Well Does It Clean?
The Winbot did a good job cleaning the inside of my living room windows. It easily handled my kids fingerprints, spots, and general dirt. Outside it did an equally good job, but I did notice later that on a 5’ X 6’ window, it left two horizontal streaks the width of the window. The company says we probably had too much cleaning solution on the pad. They also suggested using the remote control to go back over any streaks and manually clear them. Overall, my hard-to-reach windows were cleaner than they’ve been in years.

For really serious dirty build-up on exterior windows, the company suggests giving a preliminary spray down or wash with a rag, letting it dry and then using the Winbot; the small pads can only handle so much dirt.

Is It Worth the Money?
$ 300 gets you the base model (which we tested), and $ 400 gets one that also works on frameless windows and mirrors, and has an extra extension cord for high windows.

For ordinary interior window washing, I’m not sold. It isn’t like a robotic vacuum cleaner where you set it and forget it. You have to spray the pads, place the device on each window, and then detach it to move it to the next window. You have to wash the pads and sometimes follow behind it to get rid of a streak here or there. But for really big and hard-to-reach windows, the Winbot made a lot of sense. It did a better job than I would have done on a ladder. And if I regularly had to pay someone to reach those high windows, the Winbot would pay for itself very quickly.

[Related: Worst Ways to Clean Your TV]

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Sony Teases ‘The Future’ of PlayStation in Short #PlayStation2013 Video

Sony‘s CEO, Kazuo Hirai, said he would let Microsoft “make the first move” when it came to releasing a next-generation game console, according to IGN’s Daniel Krupa. But now the official PlayStation blog is teasing viewers with a video entitled “See the Future,” with the #PlayStation2013 Twitter hashtag.

Whatever the future is, it’s apparently got something to do with Feb. 20, the date mentioned in the video. But when it gets here, what will it be like?

PlayStation2013 probably isn’t the actual name

Previous rumors have suggested the next PlayStation console won’t be called the PlayStation 4, because the number 4 is associated with death in Japanese culture. If Sony’s willing to break with its numbering scheme because of tradition, it may be unlikely to tag the actual new PlayStation console itself with the number 13, which is regarded as unlucky in the United States.

Much more powerful hardware

This one’s a given. Unlike in the PC and tablet gaming world, where hardware is regularly updated and improvements tend to be incremental, video game consoles tend to wait years to update before leaping ahead — if you don’t count the two smaller redesigns the PS3 has had over the years while keeping the same performance, anyway, or the introduction of the PlayStation Move controller.

The PlayStation 3‘s big performance draw was its ability to play games on an HDTV, with an upgrade to graphics realism to match. A report by Kotaku’s Luke Plunkett last year suggests that the new PlayStation console may be able to play 3D games (on a 3D HDTV, that is) in 1080p resolution, or regular games in 4096×2160. The latter would basically require a TV as sharp as Apple’s Retina Display.

Far fewer games?

The same report, however, suggests that — as Sony eventually did with the PlayStation 3 — the “PlayStation 4″ may not be able to play any games from the previous generation of consoles.

The PlayStation 3 debuted with the ability to run PlayStation 2 games, but this required it to have both of the PS2′s processor chips inside it. This console-within-a-console design helped push the PS3′s launch price up to $ 599, and Sony soon dropped one of the chips before abandoning them completely. Today’s PlayStation 3 consoles can only play the handful of PS2 games that have been re-released digitally (and are bought separately) on the PlayStation Network.

No place like Home

If the new PlayStation console can’t run PS3 games, that may mean the end of PlayStation Home, Sony’s virtual world and social gaming platform in the style of Second Life (but with Facebook-style games). IGN’s Andrew Goldfarb notes that Sony recently filed a trademark on “BigFest,” however, which it describes as an “online player networking” service in similar terms as PlayStation Home.

Jared Spurbeck is an open-source software enthusiast, who uses an Android phone and an Ubuntu laptop PC. He has been writing about technology and electronics since 2008.

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Telecoms boom leaves rural Africa behind

JOHANNESBURG/FREETOWN (Reuters) – While mobile phone usage has exploded across Africa over the last decade, transforming daily life and commerce for millions, it’s a revolution that has left behind perhaps two thirds of its people.

Poor or no reception outside the towns helps explain why the continent’s mobile penetration, in terms of the percentage of the population using the service, is far lower than previously thought, and the cost of providing that service to impoverished, sparsely populated areas remains prohibitive.

In rural Sierra Leone, a country where GDP per capita is less than $ 400 a year, money doesn’t grow on trees, but mobile reception can, says street trader Abass Bangura in Freetown, the West African country’s capital.

In parts of Tonkolili, a district in the center of the country, or Kailahun to the east, it’s the only way you can get reception, he said.

“You climb stick, like mango tree, before you have network,” he said.

In South Sudan, the world’s newest state, it’s a similar story. Less than a year old, the country already has five mobile operators, and its capital, Juba, is teeming with giant billboards advertising mobile phones, but go just a few kilometers beyond a handful of fast-growing towns, and cell phones become useless.

Multiple SIM cards help users navigate patchy network coverage and take advantage of price promotions from rival operators.

That is typical of much of the continent.

With a population of just over a billion people, Africa has over 700 million SIM cards, but with most users owning at least two cards, penetration is only about 33 percent, according to a study released in November by industry research firm Wireless Intelligence.

“If we look at the fact that the rural population of Africa is about 60-70 percent of the population, and if we look at the degree of penetration into the rural market, it’s very, very low,” said Spiwe Chireka of advisory firm IDC.

In Nigeria, Africa’s most populous country, there are more than enough SIM cards for everyone, but penetration is only 61 percent, according to a 2012 study by research firm Informa.

The average mobile phone user in Nigeria owns an average of 2.39 SIM cards. Globally, only Indonesia is higher, with an average of 2.62 SIM cards per user.

Even in Africa’s biggest economy, South Africa, SIM numbers comfortably exceed the population, but given the number of people using multiple devices, actual population penetration is closer to 80 percent, says market leader Vodacom.

“You’ve got a lot of people buying SIMs, but maybe not enough phones to put it in,” said Olayemi Jinadu, an executive with the Sierra Leone arm of Indian telco Bharti Airtel.

COST VERSUS BENEFIT

The unserved rural millions could represent another growth opportunity for Africa-focused telcos like South Africa’s MTN Group, Bharti Airtel and Kuwait’s Zain, but first they have to figure out a cost-effective way to push into sub-Saharan Africa’s remote corners.

“There’s great potential, but the big concern for us is operational costs,” said Andre Claasson, chief operating officer at Zain South Sudan.

In rural Africa, the cost of running a network tower often exceeds the revenue it reaps. Fuel is typically about 40 percent of a tower’s operating cost, and in remote areas companies burn more diesel by bringing fuel to towers than is used powering them.

Although roughly 73 percent of Africa’s land has cell phone coverage, according to market research firm IDC, that still leaves vast tracts of rural Africa without network access.

Africa has 170,000 mobile towers now and needs another 60,000, according to tower company IHS Group, which at an average $ 200,000 each means an outlay of $ 12 billion.

“If you are an operator asked to spend $ 200,000 to build a site and another $ 2,000 a month to run it in an area with 500 people herding cows, it doesn’t make sense,” said Issam Darwish, IHS’s chief executive.

Average revenue per user is also low. It can vary between $ 1 and $ 10 per month, much lower than in developed markets such as the United States, which delivered ARPU of $ 51 in 2012 or Britain, $ 27.

Bharti, sub-Saharan Africa’s third-largest telecom group, says it makes $ 6.40 per user in Africa, which is higher than its home Indian market, where it makes only $ 3.30 a month, but the cost of operating in Africa is much higher and there isn’t a comparable middle class ready and able to spend more.

“You either have a handful of people in the affluent part of the society or you have lots of people who can’t afford the services,” its Chairman Sunil Mittal said last year.

Operators can save money by sharing towers, but even then, some sites will never make sense without government subsidies, analysts say.

African expansion has not been cheap for telcos. Over the past five years, mobile operators have spent a combined $ 16.5 billion on capital expenditure in the key markets of South Africa, Nigeria, Kenya, Senegal and Ghana, according to Wireless Intelligence.

Bharti has earmarked $ 1.5 billion for capex this year, while fourth-placed France Telecom is spending $ 9.3 billion between 2010 and 2015.

Spare cash is increasingly rare for debt-strapped European telecoms operators, which are cutting their dividends to cope with falling revenues and network upgrade costs in their home markets.

Some African regulators have set up funds to promote coverage, to which operators are expected to contribute.

In Sierra Leone, the Universal Access Development Fund (UADF) is yet to subsidize the cost of putting up a single mast, though it has been active for several years. The regulator complains networks do not contribute the fees they should.

“If we can’t subsidize, they’ll never erect towers there,” said Bashir Kamara, Project Manager at UADF.

($ 1 = 0.6350 British pounds)

(Additional reporting by Hereward Holland in Juba and Chijioke Ohuocha in Lagos; Editing by David Dolan and Will Waterman)

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RIM starts glitzy BlackBerry 10 launch parties

NEW YORK (Reuters) – Research In Motion Ltd on Wednesday kicked off a string of global launch parties for a long-delayed line of smartphones it says will put it on the comeback trail in a market it once dominated.

The new BlackBerry 10 phones will compete with Apple‘s iPhone and devices using Google‘s Android technology, both of which have soared above the BlackBerry in a competitive market.

They boast fast browsers, new features, smart cameras and, unlike previous BlackBerry models, enter the market primed with a large app library.

(Writing by Janet Guttsman; Editing by Frank McGurty)

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Cricket-Australia board play straight bat to Warne twitter rant

Jan 29 (Reuters) – Cricket Australia (CA) chief executive James Sutherland has defended the organisation following a scathing attack aimed at them by spin great Shane Warne, who panned the board in a series of Twitter rants.

Sutherland added that he was prepared to meet with Warne and discuss the 43-year-old’s criticism of CA’s player rotation policy and his claim that “rubbish” decisions were turning Australian cricket into a “big joke”.

After venting his initial anger on Monday, Warne reiterated his views a day later.

“As I said last night we need cricket people running the team & who understand cricket & what’s required at the top level, not muppets,” he tweeted on Tuesday.

Warne questioned the logic of having former rugby union international Pat Howard as the board’s high performance manager but Sutherland threw his weight behind the former Wallaby back.

“I have every confidence in Pat Howard and his team, and what they’re doing,” Sutherland told local media on Tuesday.

“Personally I find it a little bit disappointing to read about that (Warne’s criticisms) in the fashion that I have.

“Ideally you’d like to be able to sit down with Shane and understand a little bit more deeply his opinions.”

Australia won all three tests in a recent series against Sri Lanka but were held 2-2 in the subsequent one-day internationals after resting skipper Michael Clarke for the first two matches.

The hosts, however, lost both Twenty20 internationals and were left debating the merits of a controversial rotation policy CA has introduced to manage injuries and the workload of their frontline players.

While Warne insisted Australia needed to field their best 11 players every time they stepped out, fast bowling great Dennis Lillee has backed CA’s approach.

“He’s 100 percent in agreement with the selection panel with managing the load and development of players,” Sutherland said of Lillee, who captured 355 wickets in 70 tests.

“Who’s right here?

“You’ve got Shane Warne saying one thing, Dennis Lillee saying another. It’s not a black and white issue.”

Warne retired from test cricket in 2007 after taking 708 wickets in 145 tests. (Reporting by Amlan Chakraborty in New Delhi; Editing by John O’Brien)

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3 Bite-Size Tips for Using Twitter in a Job Search

Advice abounds on how to use social media to advance your career and job search. Beyond reading the volumes of great books, breaking down advice into manageable bites is a smart way to venture into the often-rough social networking waters. Also, choosing one site and really getting your feet wet is helpful to prevent social media overwhelm and scattershot behavior. The following are three snack-size tips to help you get started using the niche-networking site, Twitter.

Tip No. 1: Create a Twitter handle that articulates your value. This may simply mean using your name, particularly if your personal brand and unique value are highly connected to your name. So, @JaneDDoe may just be the perfect draw to brand you. However, if your brand is better exuded through a descriptive representation of what you do, whom you serve, how you serve, and so forth, then consider drawing a visual word picture. The challenge: Creating this handle to represent your brand in just a 15-character limit. But you can meet that challenge. It just takes thought and brainstorming.

Check out these eight examples of personally branded, value-focused and/or descriptive Twitter handles to get your juices flowing:

1. Showing your unique value: @WorkIntegrity (A career transition consultant with integrity)

2. Showing what you do: @bizshrink (A leadership psychologist who grows psychologically savvy leaders)

3. Describing how you help others: @AuntieStress (She undresses your stress by getting to the heart of the cause)

4. Using your name brand: @lizadonnelly (A New York-based cartoonist and writer)

5. Creating a hybrid handle: @RedBaronUSA (A turnaround management and growth strategy expert who uses a company name, RedBaron, and first name, Baron, in the handle)

6. Describing what you do while concurrently using your company name: @Brainzooming (Strategy, innovation, creativity, and social media ideas)

7. Incorporating your name brand plus credential (niche area of focus): @tracystewartcpa (A CPA PFS CFF CFP CDFA, collaborative neutral financial advisor)

8. Emphasizing your personal brand tagline: @ValueIntoWords (A certified master resume writer translating value into words. @Glassdoor career and workplace expert)

Tip No. 2: Follow a couple dozen people and begin sharing their content. This can start as simply as researching four or five of your favorite colleagues on Twitter and then following them. Tag along a few of the people they follow. Read through their tweets. Select a resonating tweet and share it using the “retweet” button. Or, better yet, create a personal introduction to the tweet and customize your share.

You can do this by copying/pasting the original tweet into a new tweet window and then typing in additional, value-add language to introduce the tweet. This will test your writing precision and editing skills because you likely will need to trim the original tweet (without changing the meaning), and have to create a brief, three- or four-word value-add remark, all while fitting into the 140-character limitations.

The following is an example of a tailored retweet of a blog post where the poster pulled out the takeaway message that she found most compelling.

Example of original tweet: “4 tips for better negotiations http://www.stumbleupon.com/to/s/73xwDS”

Example of tailored retweet: “‘Watch where you set your anchor’ + 3 more tips for better negotiations: http://bit.ly/VtqfOr by @twilli2861″

Tip No. 3. Tweet your own content. Once you get the hang of tweeting, consider developing your own original tweets. If you author a blog or guest post on other blogs, then it would be natural to share that content. If this isn’t the case, then create 140-character tips that apply to your area of expertise. So, for example, if you are a sales professional, you may want to prepare a sales tip to help your followers sell better, or you could share one thing not to do when trying to close a deal. In other words, consider what’s in it for the follower before composing a tweet, then offer practical advice they can immediately implement.

While Twitter can be a noisy playground with lots of equipment with which to experiment; e.g., TweetDeck, HootSuite, hashtags, Twitter chats, and such, don’t let that bog you down. Instead, target in on one area of that playground and start swinging. Let your legs fly, throw your head back. At the same time, play safely and courteously. You will find yourself exhilarated and playful, at the same time, growing your career muscle in communication and collaboration.

Jacqui Barrett-Poindexter is a Glassdoor career and workplace expert, chief career writer and partner with CareerTrend, and is one of only 28 Master Resume Writers (MRW) globally. Jacqui and her husband, “Sailor Rob,” host a lively careers-focused blog at http://careertrend.net/blog. Jacqui is a power Twitter user (@ValueIntoWords), listed on several “Best People to Follow” lists for job seekers.

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Another look at RIM’s BlackBerry Z10 smartphone

Research in Motion (RIMM) is scheduled to announce the new BlackBerry 10 operating system and its latest flagship smartphone a press event on January 30th. The BlackBerry Z10 is rumored to come with 4.2-inch HD display, 1.5GHz dual-core processor and an 8-megapixel rear camera. The smartphone is also said to include 2GB of RAM, 4G LTE connectivity, NFC, 16GB of internal storage and an 1,800 mAh removable battery. The not-so-secret device has already appeared in a number of leaked images and videos, and on Thursday it was the subject of yet another leak from Evleaks, which posted two images that it said were press photos of the upcoming handset.

[More from BGR: Unlocking your smartphone will be illegal starting next week]

[More from BGR: Why the iOS-Android feud is so intense: It’s about core philosophy more than products]

BGR exclusively reported that the BlackBerry Z10 will priced under the standard $ 199 and could be offered for $ 149 or less with a two-year agreement. The latest rumors suggest that the smartphone could launch at the end of February.

This article was originally published on BGR.com

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4 tips for creating a successful Twitter parody account

The guy behind @GowanusDolphin learned his lesson the hard way

A chorus of Twitter elite got really angry on Friday when an opportunistic user decided to register @GowanusDolphin, a horrible account that premised itself on a dolphin trapped in New York‘s murky Gowanus Canal. 

Not sure how I feel about parody account @gowanusdolphin. Poor guy. Don’t find funny at all.

SEE MORE: Connecticut massacre suspect: How the media IDed the wrong guy [Updated]

— Craig Kanalley (@ckanal) January 25, 2013

I don’t think I’m exaggerating when I say that this @gowanusdolphin account is far worse than the Holocaust.

— Joel Johnson (@joeljohnson) January 25, 2013

It’s because we all laughed at the fake Rahm Emanuel guy that these fucking things exist. We brought @gowanusdolphin on ourselves.

SEE MORE: The 17 most memorable tweets of 2012

— Cord Jefferson (@cordjefferson) January 25, 2013

The offender, who has since apologized for being a jerk, learned his lesson the hard way. Don’t let the same fate befall you. Here, four helpful tips for creating a successful* Twitter parody account should the opportunity ever arise again:

1. Don’t use animals
Remember @BronxZooCobra fondly? Neither do we. Predicating your shiny new Twitter handle on a headline-grabbing animal is difficult for two reasons: (a) Animals don’t talk. You’re creating its voice from scratch; and (b) People tend to like animals more than they like other people, so as a rule of thumb, you should probably be making fun of actual human beings.

SEE MORE: Social media masters, ninjas, and gurus: How Twitter pros describe themselves

2. Don’t base it on news
When a mild 5.9-magnitude earthquake rattled New York in 2010, Twitter exploded with parody accounts. (“Boom!” and “Whoa!” and that sort of nonsense.) None of them were funny. None of them were sustainable. Take a lesson from Bloomberg social media director (and the web’s leading voice in parody account hatred) Jared Keller:

If you create a parody account within fifteen minutes of a news event you are the worst person on the planet and I hate you.

SEE MORE: Instagram vs. Twitter: Why their beef is bad news for you

— Jared Keller (@jaredbkeller) January 25, 2013

3. Be funny
Ha ha, you have to actually be funny, which is easier said than done. And “humor,” as we all know, is 100 percent subjective and varies from person to person, NOT TO MENTION it requires constant mental dexterity that 99.99 percent of the population simply isn’t cut out for. So make it easy for yourself. Self-impose some parameters and employ a weird spin like @NYTOnIt or @__MICHAELJ0RDAN. Maybe you’ll even get a book deal! (Probably not.)

4. You probably shouldn’t make a parody account
Ignore everything I just said. Don’t make one. Sorry.

SEE MORE: Should Twitter be forced to reveal racist users?

*Just kidding.

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Al Shabaab says enemies closed its Twitter account

MOGADISHU (Reuters) – Al Shabaab on Friday said its Christian enemies had closed its Twitter account, which the Somali militant group used to parade hostages, mock rivals and claim responsibility for bombings and assassinations.

The group’s official Twitter account, which has thousands of followers, was offline on Friday with a message saying “Sorry, that user is suspended”.

It was not immediately clear why the account, which was created in 2011 under the HSM PRESS Twitter handle, was suspended. The account was still unavailable as of 1233 GMT.

On Wednesday the al Qaeda-aligned rebels used the social media site to threaten to kill several Kenyan hostages and on January 17 announced the execution of a captive French agent after a French commando mission to rescue him failed.

“The enemies have shut down our Twitter account,” al Shabaab‘s most senior media officer, who refused to be named, told Reuters.

“They shut it down because our account overpowered all the Christians’ mass media and they could not tolerate the grief and the failure of the Christians we always displayed (online).”

Al Shabaab wants to impose their strict version of sharia, or Islamic law, across Somalia. However, it has lost significant territory in the southern and central parts of the country in the face of an offensive by African Union troops.

Twitter said it does not comment on individual accounts and the Kenyan government denied it had filed any request for the account to be taken down.

“It’s an emphatic no. We would not try to negotiate or have anything to do with the Al Shabaab. We didn’t even know the account was suspended,” said government spokesman Muthui Kariuki.

Al Shabaab posted on the account on Wednesday a link to a video of two Kenyan civil servants held hostage in Somalia, telling the Kenyan government their lives were in danger unless it released all Muslims held on “so-called terrorism charges” in the country.

“Kenyan government has three weeks, starting midnight 24/01/2013 to respond to the demands of HSM if the prisoners are to remain alive,” the group said.

Despite the closure of the Twitter account, al Shabaab said it would continue to “display the loss and grief of Christians no matter what means we use,” al Shabaab’s spokesman said.

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Samsung’s iPad mini rival, the Galaxy Note 8.0 tablet, revealed in leaked images

While Samsung (005930) has had tremendous success over the past year with its Galaxy brand of smartphones, the company hasn’t been able to generated the same amount of buzz for its Galaxy tablet line just yet. But now SamMobile points us to the first leaked pictures of Samsung’s new Galaxy Note 8.0 that the company hopes will become its flagship tablet in 2013. The pictures, posted on Italian website DDAY, show an 8-inch white tablet that looks like a large Galaxy S III and features thicker side bezels than Apple’s (AAPL) recently released iPad mini. The pictures also show off the new tablet display’s 16:10 aspect ratio with a resolution of 1280 x 800 pixels, which packs more pixels per inch than the iPad mini display and its 1,024 x 768 resolution. We’ll get our first official glimpse of the Galaxy Note 8.0 when Samsung shows it off at Mobile World Congress next month.

[More from BGR: The ultimate humiliation: Dell now getting advice from the ‘Dell Dude’ on how to fix company]

This article was originally published on BGR.com

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Google Earnings Reveal Beginnings of a Facebook Problem on Search Revenue

Google beat Wall Street expectations with its fourth-quarter revenues of $ 14.42 billion, but the value of its ads continue to decline, an especially tricky problem with the company’s new search competition from Facebook. Google’s average cost-per-click decreased 6 percent from one year ago, meaning each ad it runs on its biggest business has less value than it did a year ago, continuing a fairly troubling trend for the search giant. It still managed to keep up its paid clicks by getting more and more people to use Google.

RELATED: Google Is Trying to Fix Its Targeted Ad Attitude Problem

Google has managed to offset the decline in click value with that kind of growth for almost a year now, but Facebook’s new Graph Search has the potential to offer users more personalized social-search results — and that could mean higher value for the ads next to them. How much longer can Google can maintain its delicate balance by sheer market power remains to be seen. The company is trying desperately to change its fate with a push for more Google+ integration, which would put advertisers closer to more personal Googling. But so far that hasn’t worked, if the earnings report is any indication. Google’s bet on volume will surely face a test from Facebook’s gamble on the future of social search, no matter what the rival CEOs are saying.

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Canada wants RIM organic growth, may have to review handset sale

OTTAWA (Reuters) – The Canadian government wants BlackBerry maker Research in Motion to continue to be a global leader and grow organically, and Ottawa may have to review a future sale of its handset business, Industry Minister Christian Paradis said on Tuesday.

“We hope to see RIM remain a global leader and player, and make sure it grows organically,” Paradis told Reuters by phone from Germany, where he is meeting with industrial leaders.

He also said the government did not intend at present to open up Canada’s telecommunications sector further to foreign investment.

(Reporting by Randall Palmer Editing by W Simon)

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Google says Wall Street estimates need adjusting

SAN FRANCISCO (Reuters) – Google Inc issued a rare advisory to Wall Street on Friday that analyst estimates for its fourth quarter financial results are flawed.

The world’s No.1 search engine, which reports its quarterly results on Tuesday, said most analysts have not adjusted their estimates to reflect the pending $ 2.35 billion sale of the Motorola Home business.

The business must be presented separately from the results of Google’s continuing operations under U.S. accounting rules, Google Treasurer Brent Callinicos wrote in a post on Google’s investor relations Web page on Friday.

“As of this writing, a majority of Wall Street analysts who cover Google have not reflected the Home business as discontinued operations in their estimates,” Callinicos wrote.

The discrepancy means the fourth-quarter net revenue that Google reports on Tuesday could appear to be less than the $ 12.34 billion average that analysts polled by Thomson Reuters I/B/E/S are expecting.

Raymond James analyst Aaron Kessler says his fourth-quarter net revenue estimate includes nearly $ 900 million from the Motorola Home business.

“They’re saying that the headline number is going to be less than what most analysts have for Q4,” said Kessler.

The advisory is a rare move for Google, which does not provide financial forecasts and typically has limited interactions with analysts. The company has in the past provided accounting advisories to analysts about the Motorola Mobility business, which Google acquired for $ 12.5 billion in May.

Google bought Motorola Mobility primarily for its large portfolio of communications patents and its mobile phone business.

In December, Google agreed to sell the Motorola Home television set-top box business to Arris Group Inc for $ 2.35 billion in cash and stock.

Analysts expect Google to report adjusted earnings of $ 10.56 per share for the fourth quarter.

“It’s a little surprising that they’re doing this the Friday before the report,” said Kessler. “They should have put it out a week ago if they wanted analysts to change their numbers.”

(Reporting By Alexei Oreskovic. Editing by Andre Grenon)

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Social media dispute resolution stumps some companies

(Reuters) – If HBO cuts out on you in the middle of the latest “Girls” episode, and you have Charter Communications Inc as your cable provider, don’t try tweeting your dismay to their customer service department. Nobody will hear your lament.

Charter, the fourth largest cable provider in the U.S. with 5.2 million customers across 25 states, closed up its social-media based customer service team in December. “Umatter2Charter,” as it was known, had been taking customer complaints over Twitter and Facebook and trying to resolve them, but the company says it is now done with working out customer service issues in social media forums.

The move, which might seem to conflict with the growth of social media, highlights the difficulty some businesses are having with free-flowing, round-the-clock social media, its public nature and the expectation of immediate responses.

With Facebook users numbering about a billion and Twitter drawing 200 million, it might be hard to believe that any retail enterprise would drop out of the fray, but Charter isn’t the only major company to announce such a move. Also in December, the largest single grocery store in New England – the Wegmans in Northborough, Massachusetts – shuttered its Facebook page despite having some 8,000 fans.

“It’s a tough sport,” says J.D. Peterson, vice president of product marketing for San Francisco-based Zendesk, which helps companies manage customer service. “The real-time nature of it – at times the volume that can come from it – it’s very new and different for businesses.”

While Peterson’s company recommends going where the customers are – and a big chunk are clearly on social media – Peterson says not all businesses share the same philosophy or have the ability to engage those consumers in these open forums. But any company that has a significant online presence doesn’t really have a choice, he says, working with consumers through social media is expected of them.

Advocates for the use social media say the challenge actually presents an opportunity for businesses – showing they are responsive to complaints and care about their customers can bring in revenue.

“I have seen this time and time again, and the end result is that the interaction often turns an irate customer into an advocate for the brand. And that is worth it’s weight in gold,” says Mike Rowan, chief marketing office for Atlanta-based Swarm, which manages social media for companies.

That’s certainly the way retailer Lands’ End, a division of Sears Holdings Corp, sees it.

“When we started using social media tools like Facebook and Twitter in early 2009, it gave us a new opportunity to do what we’ve done for 50 years, which is connect with our customers,” says Michele Casper, Lands’ End’s senior director of public relations. “Whether it is through social media, our call centers or online, we offer the same level of customer service through each channel.”

DIVERTING COURSE

Charter says it is not walking away completely from social media – just the idea of providing customer service via Twitter. The company says it has ample other avenues for consumers to get help – including telephone, customer service counters and live chat on its web page.

“We communicate with thousands of customers each day on the phone and in person, and that’s where we’ll focus our efforts,” says Charter spokeswoman Anita Lamont. “While social media is a method some consumers choose to seek help, Charter offers phone and web-based contact solutions where all customers can access resources to provide assistance.”

The abandonment of the Facebook page at the Massachusetts Wegmans store, which caused a great fuss among the store’s “fans,” was, in large part, due to the inability to respond quickly enough to consumers. Store personnel couldn’t break off enough time from their other roles to constantly monitor the page, Wegmans spokeswoman Jo Natale says, allowing comments to sit unanswered – a no-no in the world of social media.

“Our top priority has always been, and will continue to be, providing incredible service to customers who shop in our stores,” she says. “And it isn’t as though there aren’t other avenues for folks to connect with us if they have a question or concern.”

As much as customers expressed surprise and dissatisfaction at the decision, Natale says, it came down to a decision that if the store couldn’t serve the Facebook page at a level it felt was expected that it shouldn’t do it at all.

“They quickly discovered, once the store opened and got very, very busy, that it wasn’t so easy to stay on top of comments or to find the time to post,” Natale says. “In a retail operation like ours, there isn’t anyone sitting at a PC or checking a mobile device throughout the day. It’s a fast-paced business that requires our people to be on the floor serving customers.”

(The author is a Reuters contributor. The opinions expressed are his own)

(Follow us @ReutersMoney or at http://www.reuters.com/finance/personal-finance; Editing by Beth Pinsker and Tim Dobbyn)

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Why Won’t the NRA Say Anything About Its (Possibly Fake) New Video Game?

If this app is, in fact, an unlicensed kind of hoax using the NRA acronym without permission, you’d think the NRA might want to squash the brand association quickly. Despite the gun lobby’s slow response to the Newtown massacre, the NRA isn’t afraid of issuing cease and desists or suing President Obama, the District of Columbia, or the Department of Justice.

RELATED: One Month After Newtown, NRA Releases First-Person Shooter Game with AK-47

What’s more, as ArsTechnica’s Kyl Orland points out, the NRA’s earlier efforts at officially licensed video games have been successful in the lobby’s seemingly unending efforts to the turn gun-violence debate away from guns and toward other industries accused of stoking violence. Orland writes:

So Practice Range fits right into the NRA’s arguments about video games’ insidious effects on our society. “There’s nothing wrong with guns in video games per se,” the organization seems to be saying; “the problem is the way those guns are used by most of the big-money game industry in service of ultra-violent revenge fantasies. If only the game industry could use its immense influence and power to promote responsible, safe use of guns, as we have with our humble app, the world might be a different place!”

If the app isn’t the NRA’s, then the app and the controversy surrounding it would seem to present an opportune time for NRA CEO Wayne LaPierre to hammer home his point about violence in video games. In his notorious post-Newtown press conference, LaPierre in the days following blamed the gaming industry for mass violence:

And here’s another dirty little truth that the media try their best to conceal: There exists in this country a callous, corrupt and corrupting shadow industry that sells, and sows, violence against its own people.

The video-game industry has been reeling as it struggles to put together a lobbying defense of its own. Of course, all these theories would be moot if the app is indeed the NRA’s. As of today, the app is still up in the iTunes Store.

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PlayStation 4 and Xbox 720 could cost just $350, expected to launch this fall

Sony (SNE) and Microsoft (MSFT) are both expected to announce their next-generation gaming consoles at the Electronics Entertainment Expo in June, or even a little before then. While we have seen rumored specs for both the PlayStation 4 and the Xbox 720, one thing that has escaped us is a possible price tag. In a research note to investors on Monday, Colin Sebastian of Baird Equity Research suggested that both consoles could retail for between $ 350 and $ 400 in the U.S., Games Industry International reported. The analyst revealed that during the Consumer Electronics Show last week he spent time “with a number of companies involved in video game development and distribution,” who informed him that the next-generation consoles will be “largely built from ‘off the shelf’ high-end PC components, along with hybrid physical/digital distribution models, enhanced voice controls and motion sensing, and broad multi-media capabilities.”

[More from BGR: HTC One SV review]

Sebastian believes that “a PC-based architecture (Intel chips in the case of Xbox) should have a number of advantages over custom-developed silicon.” In his opinion, there will be less of a “learning curve” for software developers compared to completely new technology, and the cost of production and retail price points should be lower than prior console launches.

[More from BGR: Dell’s bold plan to reinvent itself: A USB-sized PC that gives access to Windows, Mac OS, Chrome OS]

Microsoft launched the Xbox 360 in 2005 with a top end price of $ 399, while Sony released the PlayStation 3 a year later for $ 499 and $ 599 respectively.

“It will be easier to build online services around PC chip architecture, including flexible business models (free-to-play, subscriptions) and multi-media (over the top) content offerings,” the analyst added. “For Microsoft, this design will also allow for more integration with Windows 8 and Windows Mobile devices.”

Sebastian expects Sony to launch the PlayStation 4 in October and Microsoft to launch the Xbox 720 in November.

This article was originally published on BGR.com

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Leaked BlackBerry 10 sales manual reveals new images and details

The buzz continues to mount leading up to the January 30th unveiling of Research In Motions’s (RIMM) next-generation BlackBerry 10 platform, but we’re not sure how much is left to learn. Many BlackBerry 10 features have already been announced, we’ve seen RIM’s first two next-generation handsets — the BlackBerry Z10 and the BlackBerry X10 — a number times, and now Rogers’ internal sales manual for BlackBerry 10 devices has leaked thanks to CrackBerry. The manual is packed full of images and it also confirms some specs reported a few months ago, and the full document is embedded at the source link below. RIM’s next-generation operating system and handsets will be unveiled during a press conference on January 30th, and BGR will be on hand reporting live.

[More from BGR: Dell’s bold plan to reinvent itself: A USB-sized PC that gives access to Windows, Mac OS, Chrome OS]

This article was originally published on BGR.com

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Tata Consultancy says demand in U.S. strong across segments

MUMBAI/BANGALORE (Reuters) – India’s top software services provider Tata Consultancy Services Ltd (TCS) said demand in the key U.S. market is strong across its business segments, with regional banks stepping up spending on technology.

The Mumbai-based company said on Monday that profit jumped 23 percent in the quarter ended December, beating analysts‘ expectations. TCS also gave an upbeat growth outlook, sending its shares up the most in more than eight months and prompting analyst upgrades on the stock.

Economic uncertainty in the United States had fuelled investor worry that clients may keep their IT budgets tight and postpone decision-making on technology spending.

“The U.S. is still a growth market,” Chief Financial Officer S Mahalingam told Reuters in an interview at his Mumbai office on Tuesday. “If it sneezes then we have got a big problem. (But) the demand is very good across all segments.”

The United States accounts for about half of TCS’ revenue, compared with more than 60 percent overall for India’s $ 100 billion outsourcing industry.

Banks, insurers and other financial services clients usually account for more than a third of the revenue at companies such as TCS’ rival Infosys Ltd , where better-than-expected results on Friday and an increased revenue outlook powered a 20 percent rise in its shares over two sessions.

“(The) U.S. economy has regional banks as well, and they are starting to spend. So there is growth,” Mahalingam said.

While Monday’s results prompted analysts from HSBC and CLSA to increase their ratings on TCS stock, some analysts said volume growth was not especially impressive.

Volumes, or billable hours, rose 1.25 percent on a sequential basis, while revenue in dollar terms increased 3.3 percent over the September quarter.

“The key disappointment was soft volume growth of 1.25 percent quarter-on-quarter. However, we remain assured by management’s optimistic outlook on FY14 growth,” Nomura analysts wrote in a note to clients.

(Editing by Tony Munroe and Ryan Woo)

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RIM says 15,000 BlackBerry 10 apps submitted in under two days

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